Technical Helpdesk & Customer Care
RomNet has more than twelve years of experience providing technical support and customer service solutions. We have a skilled staff of professionals who are trained to become your personal representatives. Our business model for customer service is your model; designed by you, for your customers. We perform your business as though we are your employees working within the company in a seamless and transparent manner. RomNet acts as the support arm of your business without the expenses associated with maintaining an in-house support department.
Our general capabilities include:
Technical Support / Help Desk
Remote Corporate Helpdesk
Internet Service Providers
Computer Hardware and Peripherals
Registration / Enrollment
Product / Service Inquires
Beta Testing / Quality Assurance
Software Product Testing
Hardware Product Testing
Custom tailored support services for your business:
Dedicated Telephone, E-Mail, On-Line Chat Capabilities
Flexible Service Options - 24/7/365, Nights and Weekends, Overflow.
Advanced Telephone System Capabilities - Call Routing, Menuing, Interactive Voice Response, Messaging.
Customer Relationship Management System - Documents all customer incidents and resolutions. Our CRM system can be custom configured to track specific information and metrics as you determine.
Knowledge Base Generation - Our staff creates a compressive knowledge base of support procedures, problems
and their resolutions.
Custom Reporting - Statistical and performance reporting tailored to your needs.