Technical Helpdesk & Customer Care

RomNet has more than twelve years of experience providing technical support and customer service solutions. We have a skilled staff of professionals who are trained to become your personal representatives. Our business model for customer service is your model; designed by you, for your customers. We perform your business as though we are your employees working within the company in a seamless and transparent manner. RomNet acts as the support arm of your business without the expenses associated with maintaining an in-house support department. 

Our general capabilities include:
 

Technical Support / Help Desk Software Helpdesk Remote Corporate Helpdesk Internet Service Providers Computer Hardware and Peripherals Consumer Electronics Specialized Electronics

Customer Care Customer Service Registration / Enrollment Account Maintenance Product / Service Inquires Beta Testing / Quality Assurance Software Product Testing Hardware Product Testing

Custom tailored support services for your business:

• Dedicated Telephone, E-Mail, On-Line Chat Capabilities
   

• Flexible Service Options - 24/7/365, Nights and Weekends, Overflow.
   

• Advanced Telephone System Capabilities - Call Routing, Menuing, Interactive Voice Response, Messaging.
   

• Customer Relationship Management System - Documents all customer incidents and resolutions. Our CRM system can be custom configured to track specific information and metrics as you determine.
   

• Knowledge Base Generation - Our staff creates a compressive knowledge base of support procedures, problems
   and their resolutions.
   

• Custom Reporting - Statistical and performance reporting tailored to your needs.